You Can’t Just Refund Big B2B Purchases.
In consumer markets, a bad decision can often be undone. A product gets returned. A subscription is canceled. A charge is refunded…
In consumer markets, a bad decision can often be undone. A product gets returned. A subscription is canceled. A charge is refunded…
Advertising is tempting. Especially digital advertising. It offers speed, scale, and a sense of control. You can turn it on quickly, dial…
Consumer energy tech · 2024–2025 A 0.3% response, and the pull to just tweak the subject line. Optiwatt had a California email…
What Is Blended Cost of Acquisition (bCAC)? For all the sophistication in modern marketing, many organizations still don’t have a clear view…
Marketing is often misunderstood because its most visible outputs look like advertising. Campaigns. Ads. Promotions. Launches. That visibility makes marketing easy to…
Brand is Not Just Marketing’s Job. It’s Everyone’s Job. Brand is often talked about as if it lives inside the marketing department.…
There’s a quiet expectation that sits beneath most marketing conversations. Budgets, attention, trust, and time are finite, even when they don’t feel…
“Every word a selling word.” That line came from a writing mentor, Kay Johnson, years ago, and it stuck, not because it…
“Fortune favors the bold.” It’s a line that gets repeated often by marketing people to justify creative or crazy strategies, and it’s…
Most companies define “customer” more narrowly than they could. It’s the person who signs the contract. The homeowner who books the service.…
Healthcare · 2020 Three locations, a plan for ten, and a pandemic in the way. Our client ran a private emergency medicine…
Insurance · 2015 A $25M provider getting surrounded. Larger carriers were moving into our client’s market, some cleared to write rates 15%…